The Attitude Adjuster

Service Exellence!

A Winning Attitude – “This is the best workshop I’ve ever attended in my 30 years of working experience” – Phill Hart

People often say that they can’t complain about the customer service in SA – because there isn’t any.

 Unfortunately this isn’t a joke anymore – it’s a tragic. Bad customer service is like cutting your oxygen supply while you are 50 metres under water. You will surely die. In some cases bad service is due to lack of skills but in most cases it’s because of a bad attitude.

Who’s killing your business?!

Guarantee: This workshop will change your life and business for the better!

There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer!

The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his/her money somewhere else.

Style of workshop:

In the workshop we make use of slideshows, music and other media to make it an unforgettable experience. No note books needed. Each delegate will receive quick reference Pocket Notes© to carry with them to help them to change everyday bit by bit to get into the habit of delivering excellent customer service.

 Duration of Workshops:

3:30 hour workshop:  8:00—11:30 or 13:00—16:30

(It can be presented in-house or individuals can attend a workshop at a venue of our choice. For your convenience in-house workshops can also run after hours. The model can adapt to your circumstances and needs)

 Content:

1. The “Success” Recipe (What four easy steps can a person take to ensure success)

2. Reality Awareness (Where to start to get what you want in life)

3. Conditioning & Performance (What to do to reach MY potential)

4. The winning Attitude (How to take charge of my life and perform the way I can)

5. Four basic needs of Customers (The secret to keep customers coming back for more)

6. Do’s and Don’ts of Customer Service (Remember and do this and your life will be fulfilled)

 
Price:

R650 per person

2 people = R600 per person

3 or more people = R550 per person

Wilhelm Lombard is a qualified (MPhill PPL) Personal & Professional Leadership Practitioner / Coach. With more than 20 years experience, Wilhelm has the incredible ability to unlock the potential in people. He motivates people to develop new habits to enhance their own life to the benefit of the company. Just imagine what it will do to your company if all your staff have the ability to satisfy the needs of customers in such a way that they will keep coming back. By providing the right tools, Wilhelm can help your company to deliver excellent service that will sustain continuous business in future.

E-mail the names of the people that you would like to send to become star performers in your business to:  Contact us

This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call Wilhelm personally on 082 774 7471 register for the workshop.        

Next workshop dates:

1xDelegate = R650-00; 2xDelegats = R1200-00 3 or more Delegates = R550 /Delegate

 Products: